Senior Support Technician

Description

The IT Desktop Support (Advanced) position is responsible for providing expert level technical support, managing complex IT issues, and ensuring the stability and security of end user computing environments. This role involves advanced troubleshooting, IT infrastructure support, process automation, and mentoring junior IT staff.

Job Responsibilities:

 Mentor Junior IT Staff and provide end-user training on new technologies

 Assist in File restores

 Work with IT Infrastructure for basic network status and port activation

 Escalate and collaborate with IT Team lead on critical incidents

 Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure

 Assists in coordinating and escalation of audiovisual setups and video conferencing support

o Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.)

o Audiovisual ...