Job Description


Job Description:
  • The System Administrator 4 is responsible for the provisioning, installation, configuration, operation, and maintenance of computer hardware, software, and related infrastructure.
  • This role supports the Transportation Operations Center and ensures systems adhere to Commonwealth policies, standards, and security guidelines while providing Tier 1 through Tier 3 support.
    • Responsibilities:
  • Respond to Tier 1, Tier 2, and Tier 3 support requests.
  • Provide exceptional customer service to users with varying levels of technical expertise.
  • Communicate effectively with teammates and customers.
  • Respond to break/fix requests associated with end-user resources.
  • Configure and deploy Linux (Red Hat) and Windows server operating systems.
  • Configure and deploy desktop and laptop equipment and associated peripherals.
  • Install new servers and rebuild existing servers according t...

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