Job Description
Job Summary
We are seeking a highly skilled Senior System Analyst to join the NDSS IT India team in Gurgaon. The ideal candidate will have a strong background in IT infrastructure, system administration, and enterprise support. This role requires hands-on expertise in troubleshooting, patching, vulnerability remediation, and scripting. The candidate should be proactive, technically sound, and capable of providing excellent support to end users while ensuring a secure, stable, and compliant IT environment.
Primary Roles & Responsibilities
User & Infrastructure Support
- Provide prompt support to users via ticketing systems, email, chat, and phone.
- Troubleshoot issues related to hardware, software, networks, VPN, and applications.
- Document all support activities accurately within the ticketing system.
- Assist users with workstation setup, peripheral config...
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