Job Description
Summary:
The Level 2 Engineer will provide operational and application support for mission-critical 24x7 systems. This role involves incident and problem management, change and patch management, documentation, configuration management, testing, and knowledge management. The engineer will ensure system availability, perform root cause analysis, and maintain operational documentation.
Requirements:
Provide Level 2 support operations for mission-critical systems and infrastructure.
Troubleshoot and diagnose incidents escalated from Level 1 support.
Ensure adherence to SLAs and system availability.
Investigate and resolve application incidents, perform root cause analysis, and document resolutions.
Monitor application logs and integration points such as REST APIs and message queues.
Perform application health checks and liaise with Level 3 support for complex issues.
Manage P1/P2 incidents within SLA, perform post-incident reviews, and recommend fixes.
Conduct...
The Level 2 Engineer will provide operational and application support for mission-critical 24x7 systems. This role involves incident and problem management, change and patch management, documentation, configuration management, testing, and knowledge management. The engineer will ensure system availability, perform root cause analysis, and maintain operational documentation.
Requirements:
Provide Level 2 support operations for mission-critical systems and infrastructure.
Troubleshoot and diagnose incidents escalated from Level 1 support.
Ensure adherence to SLAs and system availability.
Investigate and resolve application incidents, perform root cause analysis, and document resolutions.
Monitor application logs and integration points such as REST APIs and message queues.
Perform application health checks and liaise with Level 3 support for complex issues.
Manage P1/P2 incidents within SLA, perform post-incident reviews, and recommend fixes.
Conduct...
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