Senior Systems Analyst (IBM Power Systems)

Role and Responsibilities

• Interact with Global Managed Services (GMS) customers daily in support of the environments managed by GMS – hosted or remote by
  • Resolving environment-related problems reported by GMS customers through CSS as assigned
  • Completing service requests submitted by GMS customers, including managing customer user IDs, remote print writers and/or queues, and similar requests
  • Submitting service requests for data center services needed by GMS customers
  • Acting as a liaison between GMS customer and Netcracker IT Group to facilitate the completion of requests
  • Researching system and database journals to retrieve auditing information in support of internal and customer data investigations
  • Troubleshooting problems with TCP/IP-based interfaces using IBM and third-party network tracing tools
• Configure and monitor systems to ensure
  • peak and problem-free operation
  • compliance...