Senior Systems Engineer - EUC (Ref 26308)

Responsibilities

• Diagnosing and resolving hardware, software, and network issues for end-users.

• VIP support

• Level 3 support and handle vendor IT team.

• Enhance on the BAU gaps with automation methodologies.

• Maintaining and optimizing end-user devices, including computers, laptops, and mobile devices.

• Periodical system support such as patching.

• Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.

• Installing, configuring, and updating software applications used by end-users.

• Ensuring the security of end-user devices and data, implementing security policies and best practices.

• Participating in projects related to end-user computing, such as deploying new technologies or migrating to new platforms.

• Liaise closely with vendors in project implementation, application testing, supporting application pat...