Job Description

The opportunity

will include taking transition and delivering on processes for clients on daily basis and working with market leading financial services institutions across the globe. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a new service offering.

key responsibilities

  • Delivery of market facing and other operations, processes per client requirements/ SLAs

  • Act as Subject Matter Expert on key client processes/sub processes and help the junior resources in their day-to-day deliverables

  • Supervise small teams within a process and manage the delivery of the sub-process daily

  • Ensure daily end of day sign offs on deliverables and KPIs

  • Support and provide inputs on metrics and reporting (SLAs, KRIs and KPIs)

  • Document processes, standard operating procedures, checklists and get them signed off by the leadership/clients and ensure implem...

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