Job Description

Senior Team Leader (IT Service Desk)

Apply now Job no: WWREQ0032556
Employment type: Full Time
Location: Melbourne
Categories: Leadership, Service Desk & IT Support

As our Senior Team Leader, you won’t just be managing tickets; you’ll be the heartbeat of a multi-regional Service Desk. Based in our vibrant Collingwood hub, you’ll lead a diverse crew across Victoria and New South Wales—plus our bilingual Japanese support team.


This isn't a role for someone who wants to hide behind a spreadsheet. We need a mentor, a bridge-builder, and a high-energy organiser who can balance technical excellence with genuine empathy. If you love the buzz of a 24/7 environment and know how to keep a team motivated, you’ll fit right in.


Your day-to-day responsibilities will include:

  • Lead multi-regional teams and manage 24/7 rosters to ensure operations never miss a beat.

  • M...

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