Job Description

Position Summary

At FSS, we prioritize exceeding customer expectations in every interaction. As the Senior Technical Service Advisor & Trainer, your role significantly impacts our business operations and overall customer satisfaction. By providing support to Food Service Solutions Inc. (Canada and USA), you’ll play an integral part in our financial growth and sustainability.

You will be the go-to expert for technical inquiries and escalations, as well as lead all technical training initiatives.

Your Area of Responsibility

  • Provide technical support to our service partner network, addressing equipment- related questions and issues.
  • Oversee relationships with external service partners, ensuring effective collaboration and high-quality service delivery.
  • Plan and conduct technical training sessions for service partners, enhancing their skills and knowledge.
  • Conduct on-site tandem vi...

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