Job Description

About the Role

The role involves developing and customizing CRM workflows, integrating FORCE CRM with downstream systems, and ensuring seamless order orchestration across multiple platforms.


Responsibilities

CRM Development & Customization

  • Configure and customize Amdocs Clarify CRM for case management and order handling.
  • Develop workflows for national VMB order fulfillment, including escalation rules and SLA tracking.
  • Implement business rules, forms, and ClearBasic scripts for CRM enhancements.


Integration & Workflow

  • Design and implement integrations between FORCE CRM, OMS, billing, and provisioning systems.
  • Work with APIs, middleware (TIBCO/MuleSoft/Oracle SOA), and ESB for data exchange.
  • Ensure accurate data mapping and synchronization across CRM and order management systems.

Case Management

  • Build and...

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