Senior Technical Developer

About the Role
The role involves developing and customizing CRM workflows, integrating FORCE CRM with downstream systems, and ensuring seamless order orchestration across multiple platforms.
Responsibilities
CRM Development & Customization
- Configure and customize Amdocs Clarify CRM for case management and order handling.
- Develop workflows for national VMB order fulfillment, including escalation rules and SLA tracking.
- Implement business rules, forms, and ClearBasic scripts for CRM enhancements.
Integration & Workflow
- Design and implement integrations between FORCE CRM, OMS, billing, and provisioning systems.
- Work with APIs, middleware (TIBCO/MuleSoft/Oracle SOA), and ESB for data exchange.
- Ensure accurate data mapping and synchronization across CRM and order management systems.
Case Management
- Build and maintain case lifecycle processes for customer issues and order exceptions.
- Configure escalation paths, notifications, and resolut...