Job Description
About the Role
The role involves developing and customizing CRM workflows, integrating FORCE CRM with downstream systems, and ensuring seamless order orchestration across multiple platforms.
Responsibilities
CRM Development & Customization
- Configure and customize Amdocs Clarify CRM for case management and order handling.
- Develop workflows for national VMB order fulfillment, including escalation rules and SLA tracking.
- Implement business rules, forms, and ClearBasic scripts for CRM enhancements.
Integration & Workflow
- Design and implement integrations between FORCE CRM, OMS, billing, and provisioning systems.
- Work with APIs, middleware (TIBCO/MuleSoft/Oracle SOA), and ESB for data exchange.
- Ensure accurate data mapping and synchronization across CRM and order management systems.
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