Job Description

A cybersecurity software company in Mississauga seeks a Level 3 Technical Engagement Lead. The role involves managing complex inquiries, ensuring customer satisfaction, and delivering IT support while adhering to best practices. Candidates should have strong technical skills, excellent communication abilities, and experience in ITIL and service management. This is a full-time position with a shift rotation, emphasizing a customer-centric approach in a fast-paced environment.
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