Job Description
Senior Technical Escalation Manager
Job Category: Client Support
Location: Australia - Sydney
**Meet Our Team:**
Join Global Client Support, where we serve as the technical backbone for Pega's most valued clients during their most critical moments. Our team thrives on solving complex technical challenges, owning client success, and being the heroes our clients can count on when it matters most. We operate in a collaborative, fast-paced environment where your technical expertise directly impacts client satisfaction and business outcomes.
**Picture Yourself at Pega:**
You'll be the technical expert that clients call when they need immediate help with their most pressing challenges. In this role, you won't just provide advice from the sidelines—you'll roll up your sleeves and work directly with client teams to diagnose, troubleshoot, and resolve critical technical issues in real-time. Y...
Job Category: Client Support
Location: Australia - Sydney
**Meet Our Team:**
Join Global Client Support, where we serve as the technical backbone for Pega's most valued clients during their most critical moments. Our team thrives on solving complex technical challenges, owning client success, and being the heroes our clients can count on when it matters most. We operate in a collaborative, fast-paced environment where your technical expertise directly impacts client satisfaction and business outcomes.
**Picture Yourself at Pega:**
You'll be the technical expert that clients call when they need immediate help with their most pressing challenges. In this role, you won't just provide advice from the sidelines—you'll roll up your sleeves and work directly with client teams to diagnose, troubleshoot, and resolve critical technical issues in real-time. Y...
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