Senior Technical Escalations Agent

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for all by while .# **Summary:**# We are currently seeking a Senior Technical Escalations Agent to join our Customer Support team during the hours of 9am-5pm PT or 10am-6pm PT as the TE team looks to expand our “office hours”. (Note: you’ll have a set start & end time that will fall within those hours.)## Who you are:* An excellent contributor who takes active ownership of both personal and team goals & KPI targets.* Someone with a demonstrated ability to thrive in a high autonomy, high accountability environment. You’re always one to hold yourself and others accountable for successes and failures.* A solid team team player who will always step in to help out wherever it’s needed, even if that’s not covered in this job description.* A committed coach & radically candid communicator who can colla...