Senior Technical Expert

PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.

Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.

We are looking for a Senior Technical Expert for this project!

Responsibilities:

• Provide global Level 1 support for SPM and Level 2 support mainly for ITSM within the ServiceNow-based service management tool.
• Resolve incidents and manage RITMs, ensuring service continuity and efficiency.
• Maintain and update the service catalogue to reflect current offerings.
• Deliver training sessions and support users in adopting processes and tools.
• Manage data change initiatives and contribute to continuous service improvement...