Job Description
- Strong communication skills and able to lead calls with multiple teams engaged, with good probing skills.
- Understanding of Incident and Problem Management processes, to perform Root cause analysis on Major Incidents.
- Understanding of ITIL.
- 5-6 years of experience in IT, experience in Support/Problem Management is a plus.
- Azure fundamentals knowledge is a plus.
- Knowledge about Sunrise Clinical Manager (SCM) is a plus.
About Mindpool Technologies:
Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service
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