Senior Technical Program Manager

We are seeking a Technical Program Manager (TPM) with hands-on technical exposure to lead complex enterprise programs across Salesforce and Microsoft Dynamics 365 platforms. This role requires a strong ability to understand architecture, integrations, data flows, and technical trade-offs, while driving delivery using Agile methodologies.

The ideal candidate will act as a bridge between business, product, and engineering, owning program execution while providing technical leadership and guidance.

Key Responsibilities

Program & Agile Delivery

• Own end-to-end delivery of large, cross-functional programs involving Salesforce and MS Dynamics 365
• Drive Agile execution including PI planning, sprint planning, backlog grooming, reviews, and retrospectives
• Manage scope, timelines, dependencies, risks, and delivery commitments
• Ensure incremental and predictable delivery of business value

Technical Leadership & Architecture Understanding

• Possess deep understanding of:
• Salesforce architecture (Sales/Service Cloud, custom objects, Apex, integrations)
• Microsoft Dynamics 365 (CRM modules, workflows, plugins, integrations)
• Review and guide solution designs, integration patterns, and data models
• Work closely with architects and engineers on:
• API integrations
• Data migration and synchronization
• Security, performance, and scalability considerations
• Provide technical guidance during design, development, and release phases

Stakeholder & Product Collaboration

• Partner with Product Owners and Business stakeholders to translate business needs into technical requirements
• Convert requirements into epics, features, and user stories with clear acceptance criteria
• Align product roadmaps with technical feasibility and delivery plans
• Communicate technical trade-offs and risks clearly to non-technical stakeholders

Governance, Risk & Quality

• Establish and enforce program governance, metrics, and reporting
• Identify and mitigate technical and delivery risks early
• Ensure quality through design reviews, code quality practices, testing strategies, and UAT coordination
• Support release management, DevOps pipelines, and post-production support

Required Skills & Qualifications

Must-Have

• 8+ years of experience in Technical Program / Project Management
• Strong hands-on technical exposure to Salesforce and Microsoft Dynamics 365
• Solid understanding of Agile / Scrum / SAFe
• Experience managing large-scale enterprise CRM or digital transformation programs
• Proven ability to work with engineering teams at code, architecture, and integration levels

Technical Skill Set

• Salesforce: Apex, Lightning, integrations, security model, deployment lifecycle
• Microsoft Dynamics 365: workflows, plugins, entities, integrations
• REST/SOAP APIs, middleware, data migration strategies
• CI/CD pipelines, DevOps tools, release management
• Cloud platforms (Azure preferred)