Job Description
Customer expectations in the support industry are rising sharply while operational complexity deepens. Organizations now face demand for AI-driven, immediate resolutions, yet few have progressed beyond experimental phases or achieved tangible results from AI investments. The challenge is set to intensify: industry projections suggest that by 2029, agentic systems will autonomously handle the majority of routine issues, creating a widening disconnect between what customers expect and what most teams can deliver today.
We are bridging that divide with an evolved approach: AI-augmented cyborg agents who combine advanced troubleshooting expertise, product intuition, and agentic AI capabilities. In this position, you will train, refine, and guide the tools. Each problem you solve strengthens our automation layer, every root cause investigation becomes a repeatable framework, and every edge case you resolve enhances system intelligence for thousands of future customers. This role sits at ...
We are bridging that divide with an evolved approach: AI-augmented cyborg agents who combine advanced troubleshooting expertise, product intuition, and agentic AI capabilities. In this position, you will train, refine, and guide the tools. Each problem you solve strengthens our automation layer, every root cause investigation becomes a repeatable framework, and every edge case you resolve enhances system intelligence for thousands of future customers. This role sits at ...
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