Job Description
Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Analyst for their Waterloo ON/ Hybrid location. Responsibilities:
+ Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
+ Project manage new client deployment issues through to resolution.
+ Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
+ Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
+ Create playbooks and knowledge base content for issue resolution.
+ Create reports and dashboards for internal issue tracking purposes.
Requirements:
+ 3+ years’ experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Compu...
+ Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
+ Project manage new client deployment issues through to resolution.
+ Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
+ Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
+ Create playbooks and knowledge base content for issue resolution.
+ Create reports and dashboards for internal issue tracking purposes.
Requirements:
+ 3+ years’ experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Compu...
Apply for this Position
Ready to join ICONMA, LLC? Click the button below to submit your application.
Submit Application