Senior Technical Support Engineer

Senior Technical Support Engineer – Remote | Argentina

We're looking for a Senior Technical Support Engineer to join a fast-growing software & AI company that helps organizations build intelligent, customer-focused support operations at scale.

In this role, you'll act as the technical escalation point, working closely with Product and Engineering teams to resolve complex technical issues, improve internal processes, and elevate the overall customer experience.

What you'll do

• Act as the escalation point for Level 2/3 technical support across email, chat, and phone.

• Troubleshoot complex issues using HAR files, browser developer tools and console logs, SQL queries, and performance analysis.

• Investigate issues related to web applications, APIs, and system performance, identifying root causes and proposing solutions.

• Collaborate closely with Product and Engineering teams to resolve bugs, su...