Senior Technical Support Engineer

WHAT YOU WILL BE DOING

• Communicate with end users/businesses to explain the issue(s) and solutions for
• implementation related questions
• Provide technical analysis for the production incidents, resolution, and root cause
• analysis for the incidents
• Publish knowledge articles for the incidents and service requests, prepare technical
• documents for the standard operating procedures
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Respond and resolve issues within agreed service levels
• Work closely with Engineering and DevSecOps teams for activities related to
• supporting the IAM and CPAM service offerings

WHAT YOU BRING

• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
• Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as
• Postman
• Database : Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL
• Minimum 6+ years experience in implementing various IGA solutions

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