Senior Technical Support Engineer - Cybersecurity SaaS

Intuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.

What you will do

As a Senior Technical Support Engineer, you'll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.

• Troubleshoot complex backend and frontend issues for enterprise customers
• Work with Engineering, Product, and Security teams to find root causes and implement solutions
• Help improve the product by debugging, prototyping, or building small automation tools
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