Senior Technical Support Engineer

About the Team

Fireblocks is transforming the way businesses interact with digital assets. As adoption of blockchain technology accelerates across industries, our platform and secure network have become essential infrastructure for banks, financial institutions, and Web3 innovators. Clients such as BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more rely on Fireblocks to securely move and manage digital assets at scale.

We are seeking an experienced and customer-focused Technical Support Engineer – Senior Team to work on our most complex and high-priority cases. Senior Team members specialize in handling escalations from the Frontline Support Team, resolving technically challenging issues, and collaborating across departments to deliver the highest standard of service to our customers.

What You'll Do

• Investigate and resolve complex technical issues escalated from the Frontline Support Team, particularly ...