Job Description
As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker’s Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm PST. Rare late shift work and on-call work on an as-needed basis. This role is onsite in Fort Wayne, Indiana a minimum of three days a week: Tuesday, Wednesday and Thursday
Primary work location: 1950 West Cook Road, Fort Wayne, IN
**What You Will Do:**
+ You will document and manage customer issues, delivering excellent customer service and managing customer expectations
+ Monitor and respond to customer inquiries, coordinate customer com...
Primary work location: 1950 West Cook Road, Fort Wayne, IN
**What You Will Do:**
+ You will document and manage customer issues, delivering excellent customer service and managing customer expectations
+ Monitor and respond to customer inquiries, coordinate customer com...
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