Senior Technical Support Engineer

Overview

We're looking for a Senior Technical Support Engineer who thrives on solving complex problems and mentoring others to do the same. If you're passionate about networking, cloud infrastructure, and helping customers succeed, this could be your next challenge.

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.

The Role

As a Senior Technical Support Engineer, you'll be the technical backbone of our customer success team. You'll:

• Diagnose & Resolve complex technical issues across networks, Linux/Unix systems, and cloud infrastructure—often becoming the expert others turn to
• Lead & Mentor junior support engineers, helping them develop their technical skills and problem-solving abilities
• Own the Customer Experience from initial troubleshooting through final resolution, ensuring systems run smoothly and ...