Senior, Technical Support Engineer

Senior, Technical Support Engineer at Epsilon

We are looking for a Senior, Technical Support Engineer to join the Technology team reporting directly to the Vice President, Software Engineering. As a Technical Support Engineer, your role encompasses providing technical support, designing innovative solutions to meet business objectives, driving innovation through technical expertise, and resolving customer impacting technical issues. You will collaborate with multiple technical teams to prototype and implement new ideas. Additionally, you will be client-facing, participating in high-priority client calls as a technical liaison, and serving as a subject matter expert or facilitator as needed.

• Handle support requests that our Client Operations team cannot resolve.
• Triage support cases to resolve them or escalated them to our development team.
• Ensure compliance with support SLAs for each customer.