Job Description
Role:
As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.
Responsibilities:
Perform machine installation, commissioning, and production monitoring
Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
Respond to customer and regional service calls; attend to problems at customer sites when required
Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
Lead or contribute to global training projects by formulating course content and materials; standardize t...
As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.
Responsibilities:
Perform machine installation, commissioning, and production monitoring
Act as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activities
Respond to customer and regional service calls; attend to problems at customer sites when required
Deliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPT
Lead or contribute to global training projects by formulating course content and materials; standardize t...
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