Senior Technical Support Manager - Core Banking

Senior Technical Support Manager - Core Banking Solutions

(Global Director)

Core & Digital Banking | SaaS & Cloud Platforms

Own Platform Resilience. Lead Global Support Transformation.

Location: Hybrid between Lisbon and London (London base preferred)

ANKH ID: 233

Why This Role Matters

This is a global leadership role at the heart of a cloud-enabled banking platform, where customer trust, platform resilience, and operational excellence directly impact revenue, reputation, and long-term growth.

As Senior Technical Support Manager, you will own the evolution of a worldwide support organization supporting mission-critical core and digital banking platforms. Your mandate is not just to run support, but to transform how support operates in a SaaS-first, always-on banking environment.

This role is ideal for a senior leader who wants enterprise-scale influence, visibility at executive level, and ownership of one of th...