Job Description
Senior Technical Support Manager - Core Banking Solutions
(Global Director)
Core & Digital Banking | SaaS & Cloud Platforms
Own Platform Resilience. Lead Global Support Transformation.
Location: Hybrid between Lisbon and London (London base preferred)
ANKH ID: 233
Why This Role Matters
This is a global leadership role at the heart of a cloud-enabled banking platform, where customer trust, platform resilience, and operational excellence directly impact revenue, reputation, and long-term growth.
As Senior Technical Support Manager, you will own the evolution of a worldwide support organization supporting mission-critical core and digital banking platforms. Your mandate is not just to run support, but to transform how support operates in a SaaS-first, always-on banking environment.
This role is ideal for a senior leader who wants enterprise-scale influence, visibility at executive level, and ownership of one of the most critical functions in a modern fintech.
(Global Director)
Core & Digital Banking | SaaS & Cloud Platforms
Own Platform Resilience. Lead Global Support Transformation.
Location: Hybrid between Lisbon and London (London base preferred)
ANKH ID: 233
Why This Role Matters
This is a global leadership role at the heart of a cloud-enabled banking platform, where customer trust, platform resilience, and operational excellence directly impact revenue, reputation, and long-term growth.
As Senior Technical Support Manager, you will own the evolution of a worldwide support organization supporting mission-critical core and digital banking platforms. Your mandate is not just to run support, but to transform how support operates in a SaaS-first, always-on banking environment.
This role is ideal for a senior leader who wants enterprise-scale influence, visibility at executive level, and ownership of one of the most critical functions in a modern fintech.
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