Job Description

Nesco is seeking a Senior IT Customer Representative in the Greater Columbus OH Area.



Position Summary

The Senior Customer Service Representative (Senior CSR) plays a key leadership role within the Help Desk, supporting supervisors in the daily operation, development, and performance of Customer Service Representatives (CSRs). This position serves as both a hands-on escalation point and a mentor to frontline staff, ensuring service quality, operational efficiency, and adherence to client requirements. The Senior CSR remains actively involved in day-to-day support while helping guide team performance and workflow.




Position Risk & Clearance Requirements

This role is designated as Public Trust (Moderate) / Low Risk.





  • The position may involve access to sensitive systems or data and may carry the potential t...

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