Job Description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Senior Technical Support Specialist to contribute to the success of our rapidly growing business.

As a Senior Technical Support Specialist, you will:

  • Work alongside members of our support organization to identify and diagnose the root cause of our customers’ technical issues.
  • Take ownership of escalated support cases and ensure each one is managed through to resolution to the customer’s satisfaction.
  • Be responsible for replicating problem scenarios, analyzing logs, and identifying workarounds
  • Work with our R&D team to clearly communicate bugs and test fixes and ensure speedy resolutions for customers
  • Work on tools to assist others w...

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