Job Description

About the Role

We're seeking an experienced
Tier 2 Technical Support Specialist
to provide compliance and activation support for eCommerce merchants. In this role, you'll troubleshoot issues, guide customers through requirements, coordinate activations with external vendors, and ensure every interaction reflects our
customer-first
values.

The ideal candidate is a clear and concise written communicator with exceptional attention to detail, capable of managing multiple workflows simultaneously to support our growing customer base. This role reports to
Postscript's U.S. Compliance organization
and collaborates closely with Product, Onboarding, and Account teams.

Key Responsibilities

  • Deliver empathetic, accurate, and timely activation support via email during required coverage hours (6 AM – 5 PM Pacific / 9 AM – 8 PM Eastern; specific shift TBD).
  • Troubleshoot activation issues through careful review of customer and vendor infor...

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