Senior Technical Support Specialist

Role Snapshot

I'm looking for a Senior Technical Support Specialist to join our Customer Success team at Alchemy Cloud.
‍

This role sits at the heart of our customer experience—solving complex technical challenges for scientists using our ELN & LIMS platform. You'll work directly with customers to diagnose issues, partner closely with Product and Engineering to drive improvements, and help shape how we leverage AI to better serve our users.
‍

What makes this role special: You'll have direct impact on customer outcomes, meaningful influence on product direction, and the opportunity to become a true expert at the intersection of scientific workflows and cloud technology.
‍

If you're energized by root-cause analysis, thrive on technical problem-solving, and want to work where your contributions directly improve how scientists do their work, I'd love to talk.
‍

This is a full-time contractor role, fully remote, for candidates based in...