Senior Technical Support Specialist

<b data-olk-copy-source="MessageBody">Job Summary</b><br /> The Senior Technical Support Specialist serves as a critical point of contact for high-impact business activities, offering expert technical support and guidance to both the organization and end customers. This role is essential in managing complex support activities, providing training to junior team members, and ensuring the effective resolution of escalated technical issues. The Specialist is not only a key player in driving customer satisfaction but also plays a strategic role in identifying risks and developing preventive measures to optimize service quality. (1.) <b>Key Responsibilities</b><br /> 1. Act As The Primary Point Of Contact For All High-Impact Business Activities And Technical Escalations, Ensuring Prompt And Effective Resolution Of Issues.<br /> 2. Conduct Complex Support Activities, Providing Oversight And Mentoring To Junior Team Members To Enhance Their ...