Senior Technical Support Specialist

Senior Technical Support Specialist

Teldio is looking for a highly skilled and experienced Senior Technical Support Specialist to lead the day‑to‑day operations of our Support team. In this role, you will serve as the primary escalation point for complex technical issues, guide team members in troubleshooting, and ensure our partners and customers receive exceptional service. You will combine deep technical knowledge — particularly in two‑way radio systems, Motorola radio programming, and computer networking — with strong communication and leadership abilities. This is a hands‑on, high‑impact role suited for someone who thrives in fast‑paced, high‑pressure environments and takes proactive ownership of problems until they are fully resolved.

What You Will Be Doing:

Team Leadership & Escalation Management

• Lead the day‑to‑day activities of the Technical Support team, ensuring efficient workload distribution and timely r...