Job Description
Senior Technical Trainer (Support) | Pune, India
The Senior Technical Trainer will design, deliver, and continuously improve training programs that equip Technical Support Engineers with the technical, behavioral, and operational skills required to service Rapid7 customers to a high standard. The role is critical to accelerating new hire readiness, improving case handling quality, and supporting the long-term success of the Global Support.
About The Team
The Global Support organization at Rapid7 partners with customers to help them achieve their security goals across our comprehensive cybersecurity platform. Our Technical Support teams, operating from three global Centers of Excellence, deliver industry-leading support to more than 11,000 customers by bridging the gap between their security objectives and the practical capabilities of their teams.
About The Role
As a Senior Technical Trainer...
The Senior Technical Trainer will design, deliver, and continuously improve training programs that equip Technical Support Engineers with the technical, behavioral, and operational skills required to service Rapid7 customers to a high standard. The role is critical to accelerating new hire readiness, improving case handling quality, and supporting the long-term success of the Global Support.
About The Team
The Global Support organization at Rapid7 partners with customers to help them achieve their security goals across our comprehensive cybersecurity platform. Our Technical Support teams, operating from three global Centers of Excellence, deliver industry-leading support to more than 11,000 customers by bridging the gap between their security objectives and the practical capabilities of their teams.
About The Role
As a Senior Technical Trainer...
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