Senior Technician Application Support

About the job

In Portugal, the team will oversee the management of the application, guiding and participating in the development process and providing support on all the application functionalities

The objective is to connect with all relevant stakeholders, implementing solutions to answer the needs of the business and ensuring the availability of the application

Your Main Activities Are

Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner

Build and maintain a knowledge base regarding support issues and their resolution

Process requests for specific actions (processing, extraction, specific work, etc.)

Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting

Understand and analyse the needs coming from the business team, converti...