Senior Technician Application Support

About The Job

• In Portugal, the team will oversee the management of the application, guiding and participating in the development process and providing support on all the application functionalities
• The objective is to connect with all relevant stakeholders, implementing solutions to answer the needs of the business and ensuring the availability of the application

Your Main Activities Are

• Develop a working knowledge of the application and business area in order to provide a high level of both technical and functional support to the users in a timely and efficient manner
• Build and maintain a knowledge base regarding support issues and their resolution
• Process requests for specific actions (processing, extraction, specific work, etc.)
• Create control points as part of procedures and operating methods to ensure that work goes smoothly and draft ad hoc reporting
• Understand and analyse the needs coming from ...