Senior Technician (Centralized Service Desk) for NATO with security clearance

Would you like to join the leading international intergovernmental organization?

The Senior Technician (Centralized Service Desk) is responsible for providing first-line support, incident management, knowledge management, and application support to ensure efficient and effective IT service delivery. This role involves managing support requests, maintaining knowledge databases, monitoring system health, and assisting end-users to resolve various technical issues. The technician will support continuous improvement in service quality and contribute to the development of support practices and documentation.

Responsibilities:

Knowledge management

• Maintains knowledge management systems and content to meet business needs.

• Supports others to enable them to complete knowledge management activities and form knowledge management habits.

• Supports changes to work practices to support capture and use ...