Senior Technician (Centralized Service Desk) for NATO with security clearance

Would you like to join the leading international intergovernmental organization?

We are seeking an experienced and customer-focused Senior Technician to join our client's Centralized Service Desk, providing 1st and 2nd line technical support to NATO's diverse user community. This role is pivotal in maintaining high levels of service availability and user satisfaction by expertly managing incidents, service requests, and knowledge resources. The ideal candidate will possess deep technical skills in NATO's core desktop and collaboration environment, coupled with a strong process orientation and a dedication to continuous service improvement.

Responsibilities:

• First-Line Support: Act as the primary contact, receiving, logging, and resolving incidents and service requests. Provide first-line investigation, diagnosis, and resolution for hardware, software, and network issues.

• Technical Administration & Troublesho...