Job Description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Job Summary

At Micron, we are seeking a dedicated Senior Technician, IT who is eager to join our ambitious team! This role is outstanding because it offers the opportunity to work with world-class technology and collaborate with some of the most innovative minds in the industry. You will troubleshoot and resolve complex IT issues and also play a crucial part in determining and implementing IT solutions that advance our mission.

Key Responsibilities

  • Technical Support: Diagnose and resolve advanced hardware and software issues for desktops, laptops, printers, network devices, and peripherals.
  • Device Provisioning: Install and configure PCs, mobile devices, network setups, and telecom systems.
  • Software Management: Deploy and configure operating systems and applications; ensure compliance with IT standards.
  • Incident Recovery: Perform system recovery and troubleshooting based on detailed procedures and guidelines for handling blocking issues.
  • Inventory Control: Manage spare parts and maintain accurate inventory records.
  • Collaboration: Work closely with internal teams and external vendors for hardware support and blocking issues.
  • Manufacturing Support: Provide IT support for semiconductor manufacturing systems and maintain NOC blocking issue flow.
  • Shift Operations: Ensure 24/7 availability of IT services through shift-based operations.
  • Audio-Visual Setup: Configure and maintain conference room AV systems and signage solutions.

    • Required Skills & Qualifications

  • Technical Expertise: Advanced troubleshooting for IT hardware/software and network connectivity.
  • Certifications: Preferred – CompTIA
  • Experience: Minimum 4–6 years in IT field services or infrastructure support.
  • Soft Skills: Strong communication, problem-solving, and the ability to work independently.
  • Knowledge Areas: Semiconductor manufacturing environment, ITIL processes, and SLA adherence.
  • Proficiency Level (T4):

    • Ability to resolve complex technical issues without supervision.

    1. Mentor technicians early in their careers and lead critical incident resolution.

    Drive process improvements and contribute to IT infrastructure projects.

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