Job Description
Senior Trade Mid Office Manager
Brand: HSBC
Area of Interest: Commercial Banking
Location:
Gurugram, HR, IN, 122003
Work style: Office Worker
Date: 27 Jan 2026
**Some careers open more doors than others.**
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Business Descriptor:**
Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.
We connect the world through trade. As global connectors our footprint gives clients access to 89% of world trade flows providing a powerful mixture of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience with expert help to clients solve business challenges through innovative solutions and strategic partners through growth, disruption, or uncertainty, we bring them insights and ideas to enable grow and protect their business.
Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.
We are currently seeking an experienced professional to join the HSBC, Global Trade Solutions – Core Trade Services team.
**Principal Responsibilities**
The key accountability of this role is as follows:
**Impact on Business**
+ To enable the growth of our market share and maximise net profitability from business's customer portfolio.
+ To deliver "superior" customer service by driving operational performance, (meeting
+ SLAs, reducing cost, driving operational efficiency and reducing operational risks).
+ Manage operational resources effectively to meet strategic objectives of the business.
+ Support any key organizational strategic initiatives to help in operationalising the
+ product development and business improvements.
**Customers / Stakeholders**
+ To deliver excellent customer service and provide top quality trade services/solutions to customers.
+ Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture
+ Monitor service quality standards and set benchmarks for high performance
+ Monitor operational performance and provide strategic direction on the basis of key metrics like SLAs, quality,
+ Proactively identify problems and effectively work to resolve them sharing best practice with other TRF teams.
+ Ensure process & controls are best – class.
+ Continuously review process’ to ensure process’ are streamlined, risk identified and suitable controls in place to mitigate risks.
+ Adopt a data driven approach to mange to operations shop floor ensuring optimum utilization of resources & at the same time provide best in class service to our customers.
+ Ensure timely and accurate communication of MIS to key stakeholders
**Leadership and Teamwork**
+ To manage, motivate & develop staff within the division
+ Lead a highly motivated and skilled team, which allows GTRF operations to meet the business objectives .
+ Build and maintain good working relationships with Business Development and other strategic units and operate in an open and transparent way being fully accountable for supporting their business
+ Support other operational teams like, Global Change Delivery and/or other stakeholders in driving operational change programmes.
+ Lead, motivate and inspire the team to achieve the Group strategy and business objectives
+ Establish cultural and behavioural excellence and develop high engagement across the team
+ Be ultimately responsible for the performance management of your team, using relevant performance management tools, ensuring timely action is taken to improve underperformance, to maximise effectiveness of the team.
+ Share knowledge, experience and best practices with junior RMs within and outside of immediate team and promote a collective culture to spread experience & best practice.
+ Take a hands-on approach to coaching with regular & productive use of Personal Development Plans and appropriate follow up.
+ Ensure development activities are a core priority and enable all team members to take reasonable time for learning and developmental activities.
+ Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business.
+ Develop appropriate retention strategies within the team's cost plan.
+ Manage succession for key roles using internal and selective hires where appropriate.
+ Live the Group Values
**Operational Effectiveness and Controls**
+ Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
+ Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting
+ Conduct regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return.
+ Ensure compliance with BIM, FIM, SOX, ICC, rules & relevant guidelines on handling of transactions.
+ Implementation of the Group Compliance Policy as applicable to the role
+ Regularly reviewing and conducting a critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures
+ Sharing best practices & work improvement initiatives with other GTRF sites
**Role Requirements / Education Qualifications / Certifications / Experience:**
+ Excellent knowledge and experience in trade products, operations, Trade cycle and customer service
+ Good understanding of customer groups and supporting business initiatives
+ Good understanding of Operational Risk related to underlying trade transactions
+ At least 5-7 years of experience at supervisory level
+ Strong interpersonal, influencing and communication skills
+ Proven success and achievement in the past working experience where one has to handle multiple tasks independently
+ A good team player who possesses good interpersonal and communication skills
+ Strong organising and time management skills
+ Can work independently and quickly, with good attention to detail and solutions oriented
+ Good command of spoken and written English desirable
+ Self-motivated with initiatives to take on new and additional responsibilities
+ A bachelor’s degree preferably in a business or related area
**Additional Information**
+ _Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required._
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
_Issued by The Hongkong and Shanghai Banking Corporation Limited, India_
Brand: HSBC
Area of Interest: Commercial Banking
Location:
Gurugram, HR, IN, 122003
Work style: Office Worker
Date: 27 Jan 2026
**Some careers open more doors than others.**
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Business Descriptor:**
Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.
We connect the world through trade. As global connectors our footprint gives clients access to 89% of world trade flows providing a powerful mixture of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience with expert help to clients solve business challenges through innovative solutions and strategic partners through growth, disruption, or uncertainty, we bring them insights and ideas to enable grow and protect their business.
Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.
We are currently seeking an experienced professional to join the HSBC, Global Trade Solutions – Core Trade Services team.
**Principal Responsibilities**
The key accountability of this role is as follows:
**Impact on Business**
+ To enable the growth of our market share and maximise net profitability from business's customer portfolio.
+ To deliver "superior" customer service by driving operational performance, (meeting
+ SLAs, reducing cost, driving operational efficiency and reducing operational risks).
+ Manage operational resources effectively to meet strategic objectives of the business.
+ Support any key organizational strategic initiatives to help in operationalising the
+ product development and business improvements.
**Customers / Stakeholders**
+ To deliver excellent customer service and provide top quality trade services/solutions to customers.
+ Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture
+ Monitor service quality standards and set benchmarks for high performance
+ Monitor operational performance and provide strategic direction on the basis of key metrics like SLAs, quality,
+ Proactively identify problems and effectively work to resolve them sharing best practice with other TRF teams.
+ Ensure process & controls are best – class.
+ Continuously review process’ to ensure process’ are streamlined, risk identified and suitable controls in place to mitigate risks.
+ Adopt a data driven approach to mange to operations shop floor ensuring optimum utilization of resources & at the same time provide best in class service to our customers.
+ Ensure timely and accurate communication of MIS to key stakeholders
**Leadership and Teamwork**
+ To manage, motivate & develop staff within the division
+ Lead a highly motivated and skilled team, which allows GTRF operations to meet the business objectives .
+ Build and maintain good working relationships with Business Development and other strategic units and operate in an open and transparent way being fully accountable for supporting their business
+ Support other operational teams like, Global Change Delivery and/or other stakeholders in driving operational change programmes.
+ Lead, motivate and inspire the team to achieve the Group strategy and business objectives
+ Establish cultural and behavioural excellence and develop high engagement across the team
+ Be ultimately responsible for the performance management of your team, using relevant performance management tools, ensuring timely action is taken to improve underperformance, to maximise effectiveness of the team.
+ Share knowledge, experience and best practices with junior RMs within and outside of immediate team and promote a collective culture to spread experience & best practice.
+ Take a hands-on approach to coaching with regular & productive use of Personal Development Plans and appropriate follow up.
+ Ensure development activities are a core priority and enable all team members to take reasonable time for learning and developmental activities.
+ Ensure the team is resourced to headcount plan, sufficient to meet the demands and opportunities of the business.
+ Develop appropriate retention strategies within the team's cost plan.
+ Manage succession for key roles using internal and selective hires where appropriate.
+ Live the Group Values
**Operational Effectiveness and Controls**
+ Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
+ Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting
+ Conduct regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return.
+ Ensure compliance with BIM, FIM, SOX, ICC, rules & relevant guidelines on handling of transactions.
+ Implementation of the Group Compliance Policy as applicable to the role
+ Regularly reviewing and conducting a critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures
+ Sharing best practices & work improvement initiatives with other GTRF sites
**Role Requirements / Education Qualifications / Certifications / Experience:**
+ Excellent knowledge and experience in trade products, operations, Trade cycle and customer service
+ Good understanding of customer groups and supporting business initiatives
+ Good understanding of Operational Risk related to underlying trade transactions
+ At least 5-7 years of experience at supervisory level
+ Strong interpersonal, influencing and communication skills
+ Proven success and achievement in the past working experience where one has to handle multiple tasks independently
+ A good team player who possesses good interpersonal and communication skills
+ Strong organising and time management skills
+ Can work independently and quickly, with good attention to detail and solutions oriented
+ Good command of spoken and written English desirable
+ Self-motivated with initiatives to take on new and additional responsibilities
+ A bachelor’s degree preferably in a business or related area
**Additional Information**
+ _Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required._
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
_Issued by The Hongkong and Shanghai Banking Corporation Limited, India_
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