Job Description

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Senior Training and Knowledge Specialist, you’ll lead the design, development, implementation, support and maintenance of the knowledge management self-service platform and the division’s training programs, ensuring alignment with governance frameworks and industry best practices. 

Day to day, you'll:

  • Ensure all training solutions and knowledge systems align with governance frameworks and industry best practices.
  • Minimise business risk and ensure regulatory compliance in accordance with Risk and Compliance Management Framework.
  • Drive continuous improvement in knowledge systems and training solutions to support staff self-development, delivering effective onboarding, training, and technical skill enhancement programs across the division and border business.
  • Deliver effective onboarding, trainin...

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