Job Description

Senior Training Manager

On-site in Cebu City, Philippines

  • With at least 1-3 years of experience as a Senior Training Manager
  • Amenable to work onsite in Cebu City, Philippines
  • Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Ability to mentor, coach, and provide direction to a team of employees
  • Willingness to work a flexible schedule

What's in it for you

  • Day 1 HMO
  • Competitive Compensation

Essential Functions/Core Responsibilities

  • Manage the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the product
  • Oversee training of int...

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