Senior Utility Specialist (Philippines-Based)

Role Description

The Senior Utility Specialist plays a key role in supporting multiple U.S.-based clients by managing end-to-end utility bill processing, data validation, reporting, and vendor coordination. This position ensures that all utility billing and data management processes meet client standards for accuracy, timeliness, and compliance. The ideal candidate is detail-oriented, process-driven, and experienced in handling high volumes of data in a dynamic service environment.

Key Responsibilities

1. Utility Bill Processing and Data Quality

• Review, validate, and maintain high-quality utility data across multiple systems and reports.
• Monitor offline meters, identify data gaps, and coordinate corrective actions with internal teams.
• Review XML Counter and Data Quality reports on a regular basis to ensure system integrity.
• Communicate discrepancies or anomalies promptly to supervisors for resolution.
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