Senior Vice President of Customer Success

Senior Vice President of Customer Success About the Company Innovative provider of safety-focused AI technology for healthcare applications. Industry Hospitals and Health Care Type Privately Held, VC-backed Founded 2023 Employees 51-200 Funding $101-$200 million About the Role The Company is on the lookout for a dynamic Senior Vice President of Customer Success to lead and inspire high-performing teams focused on delivering exceptional customer satisfaction, retention, and expansion. You will play a crucial role in establishing and optimizing comprehensive systems for team recruitment, onboarding, and operational excellence. Your primary objective will be to ensure that our customers receive maximum value from our innovative solutions, nurturing strong, trusted relationships with key stakeholders. As the Senior VP of Customer Success, you will also have significant influence in shaping our overall customer experience strategy. We are seeking candidates with robust backgrounds in B2B SaaS or healthcare technology, specifically within the healthcare industry. A bachelor’s degree and a minimum of 10 years of experience in customer success, account management, or similar roles, including at least 5 years in a leadership capacity, are essential. A proven ability to drive customer success in B2B SaaS or healthcare technology is critical, along with a deep understanding of healthcare systems, regulations, and challenges. Exceptional interpersonal and communication skills are a must, as is a data-driven mindset combined with experience in scaling customer success teams in a rapidly growing startup environment. While not mandatory, an MBA or advanced degree, experience in thought leadership, and familiarity with AI-based solutions in healthcare are strong assets. The ideal candidate will excel at problem-solving and possess a thorough understanding of workflows within health systems to effectively align solutions with customer processes. Hiring Manager Title Chief Customer Officer Travel Percent Less than 10% Functions Account Management/Optimization