Job Description

A global technology firm in Kuala Lumpur seeks a Senior Customer Engagement Engineer to lead contact center infrastructure initiatives and manage transformation projects. The ideal candidate has over 10 years of experience with contact center technologies, including ACD, IVR, and cloud solutions. Responsibilities include developing operational processes, leading integrations, and ensuring efficient service delivery in a dynamic environment. Strong communication skills and a collaborative mindset are essential for success in this role.
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