Senior Voice Engineer

We are seeking an experienced and innovative M&A Voice Engineer specializing in Genesys Cloud integrations to join our IT/Unified Communications team. This role will focus on managing the design, integration, and implementation of Genesys Cloud solutions during mergers and acquisitions (M&A). The ideal candidate will also have a strong background in Microsoft Teams and Cisco VoIP technologies as backup expertise. This position is project‑based, ensuring seamless transitions of voice systems while collaborating with cross‑functional teams. They will be expected to work effectively with key business stakeholders and the IT team, providing advice, communicating key decisions and ensuring IT solutions adhere to appropriate standards.

• Lead the assessment, design, and deployment of Genesys Cloud platforms during M&A activities.
• Evaluate legacy contact center infrastructures and recommend integration or migration strategies.
• Collaborate with business units...