Senior Voice Platform Engineer

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions

The role is to support CCaaS technologies and telecom services used by all Asia markets. Daily functions include but not limited to working with Operations team and users to fulfil their requests. It can be setting the correct telephony function to changing call flow of a IVR hotline. Experience on developing call flows on Amazon Connect platform will be important to the role.

The successful candidate will work as ETS (Enterprise Technology & Services) team and will be responsible for managing and supporting the Call Center as a Service platforms (Amazon Connect and Genesys Cloud CX) in Asia Reg...